Customer Service
Answers, policies, and ways to reach us. We ship within 24 hours on business days.
Shipping (U.S. Only)
Our shipping is tier-linked and fully transparent, no surprises. When you buy 3+ sets in the same tier, your checkout rate is: Tier 1–3: you pay standard ground by packed weight (see table below). Tier 4: a flat $12.50 after a $5 LuvBricks credit(full ground for this tier averages ≈ $17.50). Tier 5: a flat $10.00 after a $10 LuvBricks credit(full ground for this tier averages ≈ $20.00). If a packed shipment in any tier weighs over 12.5 lb, we charge a flat $38.00 FedEx Express Saver instead of the tier rates above. Every order ships within 24 hours on business days with tracking and careful, collector-grade packing. Any non-bundle orders will be charged the standard ground rate by weight (see table below).
| Packed Weight | Shipping |
|---|---|
| 0–2 oz | $4.50 |
| 2.01–6 oz | $6.00 |
| 6.01–14 oz | $7.50 |
| 14.01 oz–1 lb | $9.50 |
| 1.01–4 lb | $15.00 |
| 4.01–12.5 lb | $20.00 |
| ≥ 12.5 lb (any tier) | $38.00 (FedEx Express Saver) |
Rates apply to the packed shipment weight (we combine items in the same order). Tier 4 and Tier 5 carts show the flat rate and the LuvBricks shipping credit applied automatically at checkout.
- USPS First Class / Priority
- UPS Ground / 2-Day (when available)
All orders include tracking. Orders under $100 are insured automatically. A small optional insurance fee applies on orders over $100. Just check the box at checkout to see the rate.